OnTimePayComplaints
Last updated October 2026
1. Tell us
Open the transaction in your history and tap "Report a problem", or start a chat with Support from the More tab.
2. We acknowledge
We confirm we've received your complaint within 1 business day.
3. We investigate
We aim to give you a final answer within 15 business days. If we need longer, we'll tell you why.
4. If you're not satisfied
You can take your complaint to the financial regulator in your country.